Returns & Exchanges
At Zetta Florence, we take pride in the quality of our archival stationery and homewares. If you are not completely satisfied with your purchase, we offer a 30-day return policy for most items in their original, unused condition.
Contact Support
Email our customer care team with your order number and the reason for your return to obtain a Return Authorization.
Secure Packaging
Carefully pack the items in their original archival packaging to ensure they are protected from damage during transit.
Ship Your Return
Affix the provided return label or ship via a tracked service to our Melbourne warehouse address.
Inspection and Refund
Once your return is received and inspected by our team, your refund or store credit will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing